Frequently Asked Questions
Everything you need to know about shopping with FRAMA.
What are your shipping rates and delivery times?
We offer standard shipping on all orders, with delivery typically taking 3-7 business days depending on your location. Expedited shipping options are available at checkout for an additional fee.
How do I return or exchange an item?
You can return or exchange any unused items in their original packaging within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, FRAMA ships to over 50 countries worldwide. International shipping costs and delivery windows are calculated at checkout based on the destination.
Are your products covered by a warranty?
Most of our products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.